Delivery & Returns

Delivery and Shipping

All products will be delivered with their original manufacturers’ packaging, instructions and warranty documentation.
Please note that we deliver to the billing address that your payment card is registered to. An alternative delivery address can be entered as part of the checkout process If you wish. Additional security checks will be made and, if necessary, we will contact you by email or telephone.
You will receive an email from us when your order has been dispatched. You will be able to check the status of your order through the website and tracking information for the delivery carrier will be provided.

Delivery Options & Timescales

See below for delivery timescales and charges.
Timescales provided are estimates only and should not be taken as a guarantee of delivery within a specific time.
All orders, including those where the express delivery option is selected, are subject to a 24 hour processing time prior to shipping.
We cannot provide any guarantees of delivery times for international orders due to the varying procedures and processes used by the postal services of the destination country.
Timescales provided are in working days and do not include Saturdays, Sundays, or public holidays.

  • UK Standard Delivery (3-4 days)
    £0.00 to £5.95 value: Free
    £5.96 to £19.95 value: £3.00
    £19.96 value and over: Free
  • UK Express (1-2 days)
    Up to £100 value: £6.95
    Over £100 value: Free
  • European Continental Delivery* (~5-7 days)
    All orders will be charged £7.95 for delivery


*Includes: Republic of Ireland, France**, Spain, Germany, Denmark, Netherlands, Belgium, and Luxembourg.
** Continental France only, does not include French territories outside of the European continent.

Late Dispatch & Deliveries

In the event that dispatch of your order is delayed, we will notify you. For out-of-stock items we aim to dispatch within 2-7 working days.
During times of peak seasonal demand, especially at Christmas, we aim to maintain our excellent delivery service levels however there may be a slight delay in the dispatch of your order, so please allow extra time for delivery. We will provide information regarding final postage and ordering dates around Christmas as it is provided to us by our courier services.
For delays associated with our delivery service partners that are beyond our control, we will work with the delivery company to minimise the delay. We do not provide financial compensation to cover consequential losses caused by late or non-delivery.

Undelivered Orders & Redelivery

If, for whatever the reasons, you are unavailable to sign for the products at the time of the attempted delivery from the Royal Mail, DPD or our other carriers, they will leave you a card with tracking details and telephone number. Deliveries by our courier services will be attempted three times before the item is automatically returned to us. Royal Mail deliveries that are unclaimed from your local delivery office will be returned to us after 7-10 days, no further delivery attempts will be made unless instructed by the receiver to do so.
You can contact the delivery service company, using the details provided either on a card left at your address or those in any notification emails, to rearrange a new delivery date, or you can collect it from your local sorting office (for Royal Mail deliveries) or from the nearest Service Centre (for DPD / Courier deliveries).
In the event that your order is returned to us due to, for example, incomplete or incorrect address, not-called-for or unclaimed, we will notify you once received. You may request re-dispatch of your order or cancel your order, but a redelivery charge will apply.
For UK and international orders that are returned for the above reasons, we reserve the right to apply a charge for redelivery of the order or deduct our outgoing shipping charge from any refund.

Cancellation of Orders

If you place an order in error, or change your mind within the 24 hour dispatch time please contact us immediately by phone or email to let us know and we will cancel your order before dispatch. If your order has already been dispatched, you will have the option of whether to keep the product or decide to return it. Please check the ‘Returning the Products’ section should you decide the latter. If you refuse a courier delivery because you ordered an item in error or changed your mind and were unable to contact us to prevent dispatch your refund will have our outward shipping costs deducted from it.
Should you be unsatisfied with your purchases or it has not met your requirements once you have received it, you have the option of returning it to us in its original new condition along with its manuals, guarantee card, and packaging within 30 days of the date that you have received it. You will be eligible for an exchange or a full refund providing that it is deemed to be in its original condition when we have received it.

Conditions of Returned Items

It is your responsibility to ensure that your order remains as originally supplied and unused throughout the cooling off period or until we have received the return order.
We are unable to give you a refund or exchange under any circumstances if the item has been used or marked. Please note that if links have been removed from a watch, you are no longer eligible for a refund or exchange under the terms of the cooling off period.

Faulty or Incorrect Items

If you have received a faulty or damaged watch, or the wrong watch, we will supply a return label with which you can send the watch back for a refund or replacement. If it is discovered upon receipt of the watch back at our warehouse that there is nothing wrong with it and the correct watch was sent we will deduct our outward and return postage from your refund or charge for the dispatch of any replacement.

Guarantees

All items supplied are brand new will full manufacturer’s warranties. Please consult the manufacturer’s guarantee booklet for detailed information regarding the duration of the warranty and what is and is not covered. In the event that your item develops a fault and the item is within the manufacturer’s guarantee period it is eligible to be repaired or replaced by them. The most efficient method of processing your guarantee claim is to deal directly with the manufacturer and returning the watch to us will only delay any resolution.
Please note that the guarantee does not cover accidental damage, the battery*, normal wear and tear or misuse/abuse. Water damage is not covered if the watch has been used outside the manufacturer’s guidelines.
The item is guaranteed against manufacturing faults and faults in the internal movement of the watch. The manufacturer’s warranty is usually rendered void if repairs have been carried out by any party other than an authorised dealer of the brand. We always recommend that if your watch does develop a fault you should take it to an authorised dealer of the brand who will be able to confirm whether the fault is covered under the manufacturer’s warranty.
If a fault is found to be covered by the warranty you may either return the item to the manufacturer with a covering note explaining the nature of the fault or return it to us and we will deal with the manufacturer on your behalf. If you are returning the watch to us we would ask that you include a covering note explaining the nature of the fault and a contact telephone number or email address. We would also ask that you include the manufacturer’s guarantee card, booklet, or certificate. Upon receipt of the watch we will test and examine the watch to confirm any faults and whether they are covered by the guarantee. In the event that the fault is not covered we will endeavour to inform you as soon as possible. If the fault is found to be covered by the guarantee we will then return the watch to the manufacturer for repair. The timescale for repairs under guarantee is usually around three to four weeks depending on the availability of parts. If there is going to be a longer delay we will contact you to inform you of this.
If the fault is not covered by the guarantee we can still get it repaired by the manufacturer but there will be a charge, inclusive of postage. We will inform you of this charge and if you wish to have the repairs done we will require payment prior to the work being undertaken.

*Watches are supplied with batteries and checked thoroughly prior to dispatch. If the battery requires changing at this point we will do so. If your battery runs out within 2 months of purchase we will be happy to supply a replacement. We can either accept the return of the watch and we will change the battery before sending it back out to you, or we can send out the correct battery to you and you can arrange to have it changed yourself.

Returning Products

All products must include their original packaging, booklets, guarantees and tags. To assist us in processing your return(s) efficiently, please include a cover note stating why you want to return the product and whether you are requesting an exchange or a refund. Please also include your order or invoice number, or a copy of your original invoice if these are available. All returns must be sent to:

tictocwatches.co.uk
℅ Liberty Homestores Ltd.,
Carmaben House
50 Carmaben Road
Queenslie Industrial Estate
Glasgow
G33 4UN
United Kingdom

Refunds

Any refund will be credited to your card/account within 14 days of receipt of the returned product. Please be aware that, where applicable (e.g. international sales), your refund will have the cost of our original outward postage and packaging deducted from it . Please note that if you have chosen expedited shipping for the delivery of your order, this cost is not refunded.